c7777 Privacy
Policy — How We Protect
Your Personal Data

c7777 ("the Company," "we," "us," "our") is committed to protecting the personal data of everyone who uses the c7777 Platform. This Privacy Policy describes our information practices in relation to the c7777 website, mobile application, and all associated services — including account registration, sports betting, casino gaming, payment processing, customer support, and promotional communications.

This document is written in plain English to ensure that every c7777 player — whether based in Karachi, Lahore, Islamabad, Faisalabad, or anywhere else across Pakistan — can understand exactly how their personal information is handled. Where legal terminology is unavoidable, we have included explanatory notes. If any part of this Policy is unclear, please contact our support team before registering a c7777 account.

This Privacy Policy should be read alongside c7777's Terms and Conditions, which govern your use of the Platform as a whole. By using c7777, you confirm that you have read, understood, and agree to be bound by both documents.

For the purposes of this Privacy Policy, c7777 is the data controller — meaning we are the entity that determines the purposes and means by which your personal data is processed. c7777 operates as an internationally licensed gaming operator providing online casino and sports betting services.

As the data controller, c7777 is responsible for ensuring that personal data collected through the Platform is processed lawfully, fairly, and transparently in accordance with applicable data protection standards and the requirements of our international gaming licence.

Contact information for data-related enquiries is provided in Section 16 of this Policy. All data protection requests — including access requests, correction requests, and deletion requests — should be directed to the contact details in that section.

c7777 collects personal data through several channels — primarily through your account registration, your use of Platform services, your payment transactions, and your interactions with our customer support team. The categories of personal data we collect are as follows:

When you create a c7777 account, we collect:

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify that you are 21 years of age or older)
• Residential address, including city, province, and postal code
• Mobile phone number registered in your name (primary contact and OTP delivery)
• Email address (for account communications and optional marketing)
• Username and encrypted password
• Preferred language setting

As part of our Know Your Customer (KYC) obligations under our gaming licence, c7777 may request:

• Scanned copy or photograph of a government-issued photo ID (CNIC, passport, or driving licence)
• Proof of residential address (utility bill, bank statement, or government correspondence dated within 90 days)
• Proof of payment method ownership (screenshot of JazzCash or EasyPaisa account in your name, bank statement excerpt)
• Source of funds documentation for large transactions, where required under our anti-money-laundering obligations

We collect data related to all financial activity on your c7777 account, including:

• Deposit amounts, methods, timestamps, and transaction reference numbers
• Withdrawal amounts, methods, processing times, and status
• Bonus credits, wagering progress, and bonus settlement records
• JazzCash and EasyPaisa transaction identifiers (not your full account credentials)

c7777 records all gaming and betting activity associated with your account, including:

• Bets placed: sport, market, stake, odds, outcome, and settlement
• Casino game sessions: game title, bet amounts, game outcomes, session duration
• Slot play: spins, win/loss amounts, free spin usage
• Live casino sessions: table joined, duration, bet amounts

When you access c7777, we automatically collect certain technical data including:

• IP address at the time of login and each session
• Device type (mobile, tablet, desktop), operating system, and browser type
• Approximate geographic location derived from IP address
• Session duration, pages visited, features accessed, and click data
• Error logs and crash reports (from the c7777 app)

We retain records of all communications between you and c7777, including live chat transcripts, emails, and SMS correspondence. These records are retained for customer service quality assurance, dispute resolution, and regulatory compliance purposes.

c7777 uses your personal data strictly for the purposes set out below. We do not use your data for any purpose incompatible with these stated purposes without first obtaining your separate consent.

c7777 processes your personal data on the following legal bases, as applicable to each processing activity:

• Contractual necessity: The majority of data processing by c7777 — including account management, payment processing, and game delivery — is necessary for the performance of our contract with you (i.e., the c7777 Terms and Conditions you accepted at registration).
• Legal obligation: c7777 is required by its international gaming licence to conduct KYC verification, retain transaction records, monitor for money laundering, and report certain activities to regulatory authorities. Processing for these purposes is mandatory and cannot be refused without affecting your ability to hold a c7777 account.
• Legitimate interests: c7777 processes certain data — including technical and device data, fraud signals, and gaming behaviour patterns — on the basis of our legitimate interests in maintaining platform security, preventing fraud, and operating a responsible gaming environment. We conduct a balancing assessment to ensure these interests do not override your fundamental rights.
• Consent: Where c7777 processes your data for marketing communications or non-essential cookies, we rely on your explicit consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

c7777 uses cookies and similar tracking technologies to operate core Platform functions, analyse usage patterns, and — where you have consented — personalise your experience and deliver relevant promotions.

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged into your c7777 account, CSRF protection tokens, and load balancing cookies. These cannot be disabled without breaking core platform functionality.
• Performance & Analytics Cookies: Used to collect anonymised data about how players navigate c7777 — which pages are most visited, where players encounter errors, and how long sessions last. This data helps us improve the Platform. These are enabled by default but can be disabled in your browser settings.
• Functional Cookies: Remember your preferences — such as your preferred language, game filters you've applied, and display settings — so you don't need to re-enter them on each visit.
• Marketing Cookies: Where you have given explicit consent, c7777 may use cookies to track which promotions you have viewed and tailor future offers accordingly. You may withdraw consent for marketing cookies at any time via your account settings.

Most mobile browsers and desktop browsers allow you to control cookies through the browser's settings menu. Disabling strictly necessary cookies will prevent you from logging in to your c7777 account. Disabling performance or marketing cookies will not affect your ability to access games or place bets.

c7777 does not sell your personal data to third parties. We share your personal data with third parties only in the following defined circumstances, and only to the minimum extent necessary for the stated purpose:

• Payment Processors: JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, and other payment partners receive transaction data necessary to process your deposits and withdrawals. These partners are contractually bound to handle your data securely and to use it only for payment processing purposes.
• Game Providers: When you play a game powered by a third-party studio (such as Pragmatic Play, Evolution, or NetEnt), the relevant provider receives your session data (game type, bet amounts, outcomes) to deliver the game and ensure fair play. These providers operate under their own privacy policies and data processing agreements with c7777.
• KYC & Identity Verification Providers: c7777 may use certified third-party identity verification services to assist with document checks and age verification. These providers receive only the data necessary to perform the verification and are contractually prohibited from using it for any other purpose.
• Regulatory Authorities: c7777 is required by its gaming licence to report certain information to licensing and regulatory authorities. Where legally required, we will disclose personal data to government bodies, law enforcement agencies, or regulatory authorities without prior notice to the player.
• Fraud Prevention Services: c7777 may share device data, IP addresses, and transaction patterns with fraud detection service providers to protect the Platform and all players from fraudulent activity.
• Corporate Transactions: In the event of a merger, acquisition, or sale of all or part of the c7777 business, personal data held by c7777 may be transferred to the acquiring entity as part of the transaction, subject to the same privacy protections described in this Policy.

As an internationally licensed gaming operator, c7777 may process and store your personal data in jurisdictions outside Pakistan. This includes our primary servers, backup infrastructure, and the servers operated by our game providers and payment processors.

Where your personal data is transferred outside your country of residence, c7777 ensures that appropriate safeguards are in place to protect your data to a standard consistent with international data protection best practices. These safeguards include:

• Contractual data processing agreements with all third-party processors that impose data protection obligations equivalent to those in this Policy
• Technical security measures including encryption in transit and at rest
• Access controls limiting data access to authorised personnel only
• Regular audits of third-party data processors

By using the c7777 Platform, you acknowledge that your personal data may be transferred to and processed in countries other than Pakistan. If you have concerns about specific international transfers, please contact the c7777 data protection team at the contact details in Section 16.

c7777 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, destruction, or alteration. These measures include:

• TLS 1.3 Encryption in Transit: All data transmitted between your device and c7777 servers is protected by Transport Layer Security 1.3, preventing interception during transmission.
• AES-256 Encryption at Rest: Sensitive personal data stored on c7777 servers — including KYC documents, identity records, and transaction logs — is encrypted using AES-256, the same standard used by international financial institutions.
• Access Controls: Access to personal data is restricted on a need-to-know basis. All c7777 staff members with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Two-Factor Authentication (2FA): c7777 offers and recommends 2FA for all player accounts, providing an additional layer of protection against unauthorised account access.
• Real-Time Fraud Monitoring: c7777's security systems monitor all login events, transactions, and account activity in real time for signs of fraudulent or suspicious behaviour.
• Regular Security Audits: c7777 conducts periodic security audits and penetration testing to identify and remediate potential vulnerabilities in the Platform's infrastructure.
• Incident Response Plan: c7777 maintains a documented data breach response plan. In the event of a security incident affecting your personal data, c7777 will notify affected players promptly and take all necessary steps to contain and investigate the incident.

c7777 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by our gaming licence and applicable laws. The following retention periods apply to the main categories of data c7777 holds:

After the applicable retention period expires, c7777 will either securely delete your personal data or anonymise it so that it can no longer be associated with your identity. Anonymised aggregate data may be retained indefinitely for statistical and research purposes.

As a c7777 player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us using the details in Section 16. We will respond to all valid requests within 30 calendar days.

You have the right to request a copy of all personal data c7777 holds about you. Upon receiving a valid access request, we will provide a structured summary of your data in a readable format within 30 days. There is no fee for a single access request in any 12-month period.

If any personal data c7777 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Many data fields — such as your email address and mobile number — can be updated directly through your c7777 account settings. For changes to identity-verified data (such as your name or date of birth), additional documentation may be required.

In certain circumstances, you may request that c7777 delete your personal data. Note that this right is not absolute — c7777 is required by its gaming licence and AML obligations to retain certain categories of data for defined periods, even if you request deletion. Where deletion is possible, we will complete it within 30 days and confirm in writing.

You may request that c7777 restrict the processing of your personal data in certain circumstances — for example, while a data accuracy dispute is being resolved. During a processing restriction, c7777 will continue to hold your data but will not actively process it beyond what is legally required.

You may request a copy of the personal data you have provided to c7777 in a structured, machine-readable format (such as JSON or CSV), allowing you to transfer it to another service provider if you choose.

You have the right to object to c7777's processing of your personal data for marketing purposes at any time. You may also object to processing based on legitimate interests, although we may be required to continue processing in certain cases if we can demonstrate compelling legitimate grounds.

The c7777 Platform is strictly for adults aged 21 years and older. c7777 does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from an individual who is under 21, we will take immediate steps to delete that data and close the associated account.

Parents and guardians are advised to use parental control tools on devices that may be accessible to minors to prevent underage access to the c7777 Platform. If you believe that c7777 may have collected personal data from a minor, please contact our support team immediately at the contact details in Section 16.

With your consent, c7777 may send you promotional communications about new games, deposit bonuses, PSL and cricket betting promotions, special event offers, and other c7777 news by SMS, email, or push notification (if you have the c7777 app installed with notifications enabled).

You can withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences in your c7777 account settings (Account → Notifications → Marketing)
• Clicking the unsubscribe link in any marketing email from c7777
• Replying STOP to any marketing SMS from c7777
• Contacting c7777 support via live chat or email and requesting removal from marketing lists

Withdrawing consent for marketing communications will not affect your ability to use c7777's gaming and betting services, and you will continue to receive transactional communications — such as deposit confirmations, withdrawal notifications, and account security alerts — which are necessary for the operation of your account.

Players who have self-excluded from c7777 under the Responsible Gaming tools are automatically removed from all marketing communications lists and will not receive any promotional messages during their exclusion period.

If you believe that c7777 has processed your personal data in a manner that is inconsistent with this Privacy Policy or applicable data protection law, you have the right to submit a formal complaint. c7777 takes all privacy complaints seriously and will investigate and respond to all valid complaints within 30 calendar days.

To submit a privacy complaint, please contact us using the details in Section 16, providing the following information:

• Your c7777 account username
• A clear description of the data processing activity you believe is problematic
• The specific aspect of this Privacy Policy or applicable law you believe has been breached
• Any supporting evidence you have

If you are not satisfied with c7777's response to your complaint, you may refer the matter to the data protection authority in the jurisdiction under which c7777's gaming licence is issued, or to an independent dispute resolution body.

c7777 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, the Platform's services, applicable law, or the requirements of our gaming licence. The "Last Updated" date at the top of this Policy will be revised whenever we make changes.

For material changes — those that significantly affect how we use your personal data or the rights available to you — c7777 will provide at least 14 days' advance notice via email to your registered address, or via a prominent notice on the c7777 Platform, before the changes take effect.

Your continued use of the c7777 Platform following the effective date of any Privacy Policy update constitutes your acceptance of the revised Policy. If you do not accept the updated Policy, please discontinue use of the Platform and contact support to arrange account closure and data handling as appropriate.

For all privacy-related enquiries, data subject access requests, correction or deletion requests, marketing opt-out requests, or privacy complaints, please contact c7777 using the following channels:

• Live Chat: Available 24/7 via the chat icon on c7777.lol. This is the fastest way to initiate a data request — average response time under 90 seconds.
• Email: [email protected] — mark your message "Data Privacy Request" in the subject line for faster routing to our data protection team. Responses within 4 business hours for urgent matters; within 48 hours for non-urgent enquiries.

When contacting us regarding a data request, please include your c7777 account username and a description of the specific data matter you are raising. We may ask you to verify your identity before processing certain types of requests, to ensure the security of your account and personal data.